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Understanding the Rights of Carers: What You Need to Know

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Caring for someone living with a mental health condition or complex physical needs can be deeply meaningful, yet it often brings questions, responsibilities, and challenges. Whether you support someone at home, in hospital, or in a specialist care setting, understanding your rights as a carer helps you stay informed, confident, and valued. 

At St Magnus Community, we believe carers are essential partners in care. Recognising and respecting their rights supports dignity, trust, and better outcomes for everyone involved. The information below outlines some of the key principles that guide support for carers across the UK and explains how we put them into practice within our own services. 

Carers and Confidentiality 

Confidentiality is a cornerstone of good healthcare and is vital in protecting every individual’s right to privacy. However, carers often need information to provide meaningful support, and finding the right balance can sometimes be complex. 

The amount of information professionals can share depends on the wishes of the person receiving care. With consent from your loved one or the person you support, staff can share care plans, treatment goals, and updates about their well-being. If consent is not given, staff must respect that decision, although they can still listen to your insights and provide general information about the type of support being offered. 

Even when detailed information cannot be shared, carers remain a valued part of the care team. Your understanding of daily routines, triggers, and behaviours can make a significant difference to the quality of care provided. 

In very rare cases, information may be shared without consent, for example if there is a serious risk of harm. Such decisions are made carefully and always in line with safeguarding responsibilities. 

Carers’ Involvement in Care Planning 

Every carer has a unique understanding of the person they support, including their preferences, routines, and challenges. This insight is invaluable in planning and delivering effective care. 

Carers are encouraged to take part in care planning and review meetings, with the agreement of the person receiving care. In specialist or hospital settings, these meetings are often referred to as Care Programme Approach (CPA) reviews. They help ensure that everyone involved understands the care objectives and next steps. 

Involvement is especially important during discharge or transition planning, when someone is moving from one setting to another. Your contribution helps ensure the plan is safe, realistic, and supportive of recovery. 

At St Magnus Community, and throughout the wider healthcare system, carers are viewed as partners in care. We believe that collaboration and open communication create the best possible environment for healing and well-being. 

 

Raising Concerns or Complaints 

Sometimes carers may have concerns about the care or communication they receive. Raising these concerns should never feel intimidating. Your feedback is an important part of improving services. 

The first step is usually to speak with the care team or ward manager. Most issues can be resolved quickly through open discussion. If further support is needed, the Patient Advice and Liaison Service (PALS) can provide confidential help, explain processes, and guide you through the next steps. 

If your concern remains unresolved, you can contact NHS England or your local Integrated Care Board (ICB). Each organisation has a formal complaints process that ensures every voice is heard and that all concerns are handled with fairness and respect. Constructive feedback not only supports your loved one but also helps improve care for others in similar situations. 

Helpful Resources for Carers 

Whether you’re new to a caring role or looking for further guidance, there are a range of organisations offering free advice, information, and community support: 

  • Your Local Council: Many councils offer Carer’s Assessments under the Care Act and can signpost you to local services. Contact details can be found on your council’s website. 

These organisations can help you understand your rights, access practical and emotional support, and connect with others who share similar experiences. 

We’re Here for You 

Caring for someone can be both fulfilling and overwhelming, but you do not have to face it alone. Knowing your rights and where to find support can make the journey easier to navigate. 

At St Magnus Community, we are committed to working in partnership with carers and families, valuing their insight and compassion as essential parts of the care process. 

Whether you are supporting a loved one in our care or simply exploring how to better understand your role as a carer, we are here to listen, guide, and help you find the right information and support whenever you need it. 

Your role matters, and together we can make care more compassionate, connected, and effective. 

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Laura Davey

Teaching Assistant

St Magnus and St Martha’s

What were you doing before you came to the St Magnus Community?
I worked in retail for 25 years, the last 15 in management. I delivered training for Boots Opticians and was also a charity coordinator, where a highlight was the launch of a children’s book called Zookeeper Zoe. It contained vision checks throughout and I was lucky enough to attend a gala evening with Julia Donaldson and Axel Scheffler (author and illustrator of The Gruffalo), who drew and signed a picture for my granddaughter!

What do you enjoy about your work here?
I’ve worked for the St Magnus Community for two years and I am hugely proud of the achievements and advancements I have made. I have achieved my NAPPI training (to positively support people in distress), my Level 2 Diploma and I am working towards my Level 3. I’ve also completed Train the Trainer courses for security, NAPPI and first aid. I found the psychological modules of NAPPI training very powerful, particularly how the Positive Behaviour Scale can be used to prevent distress.

What makes the St Magnus Community different?
The sense of achievement we get from patient-oriented care. Also, I have a sense of autonomy although I am working within guidelines. Many other things make the St Magnus Community different to other places I’ve worked, including the level of education available to all staff and seeing higher management actively involved on the wards.

Laura Davey

Teaching Assistant

St Magnus and St Martha’s

What were you doing before you came to the St Magnus Community?
I worked in retail for 25 years, the last 15 in management. I delivered training for Boots Opticians and was also a charity coordinator, where a highlight was the launch of a children’s book called Zookeeper Zoe. It contained vision checks throughout and I was lucky enough to attend a gala evening with Julia Donaldson and Axel Scheffler (author and illustrator of The Gruffalo), who drew and signed a picture for my granddaughter!

What do you enjoy about your work here?
I’ve worked for the St Magnus Community for two years and I am hugely proud of the achievements and advancements I have made. I have achieved my NAPPI training (to positively support people in distress), my Level 2 Diploma and I am working towards my Level 3. I’ve also completed Train the Trainer courses for security, NAPPI and first aid. I found the psychological modules of NAPPI training very powerful, particularly how the Positive Behaviour Scale can be used to prevent distress.

What makes the St Magnus Community different?
The sense of achievement we get from patient-oriented care. Also, I have a sense of autonomy although I am working within guidelines. Many other things make the St Magnus Community different to other places I’ve worked, including the level of education available to all staff and seeing higher management actively involved on the wards.

Laura Davey

Teaching Assistant

St Magnus and St Martha’s

What were you doing before you came to the St Magnus Community?
I worked in retail for 25 years, the last 15 in management. I delivered training for Boots Opticians and was also a charity coordinator, where a highlight was the launch of a children’s book called Zookeeper Zoe. It contained vision checks throughout and I was lucky enough to attend a gala evening with Julia Donaldson and Axel Scheffler (author and illustrator of The Gruffalo), who drew and signed a picture for my granddaughter!

What do you enjoy about your work here?
I’ve worked for the St Magnus Community for two years and I am hugely proud of the achievements and advancements I have made. I have achieved my NAPPI training (to positively support people in distress), my Level 2 Diploma and I am working towards my Level 3. I’ve also completed Train the Trainer courses for security, NAPPI and first aid. I found the psychological modules of NAPPI training very powerful, particularly how the Positive Behaviour Scale can be used to prevent distress.

What makes the St Magnus Community different?
The sense of achievement we get from patient-oriented care. Also, I have a sense of autonomy although I am working within guidelines. Many other things make the St Magnus Community different to other places I’ve worked, including the level of education available to all staff and seeing higher management actively involved on the wards.

Mark Boulton

General Manager and Information Governance Lead

St Magnus

What were you doing before you came to St Magnus?
I was working in electronic engineering but struggling to find a passion for the role, so I applied for a job working as an activities coordinator with an English-based organisation running an activities centre for children with mental health and behaviour needs in France. Through this role I discovered my true passion – working in mental health. I came back to the UK in 2006, joined St Magnus as an activities coordinator then studied to become a Registered Mental Health Nurse.

What do you enjoy about your work here?
St Magnus has allowed me to pursue my vocation and flourish. The opportunities for career advancement are exceptional and I have been promoted through the ranks to become General Manager.

Every week is different. Investigation of incidents, chairing meetings, supporting with staffing, liaising with commissioners, arranging admissions, speaking with carers, supporting on the wards … one day I could be attending meetings with the CQC, the next on the wards helping with personal care.

What makes St Magnus different?
Outstanding care.

What is also important is that there is very little bureaucracy. If something needs to change, it is changed. This allows us to respond quickly to the needs of the service and the patients. We are caring and responsive.

How do you relax when you’re not at work?
Swimming, mountain biking, playing guitar, attending gigs and festivals.

Shiona Balfour

Senior Consultant Occupational Therapist

St Martha’s

What were you doing before you came to St Martha’s?
I was the manager of the NHS Community Therapy Team for Bournemouth and Poole. So I’ve made the switch from working in physical rehabilitation to a mental health setting. I joined St Martha’s in 2022.

What do you enjoy about your work here?
My role is engaging our patients in activities of daily living to improve their quality of life, sense of achievement, safety and wellbeing. In a typical week I might assess a patient’s ability to cook a nutritious meal; support a group of patients to plant kale and spinach seeds to feed our resident guinea pigs; clean out the guinea pigs!; make a referral to wheelchair services for one of our patients; accompany a patient to attend a local church; write a moving-and-handling care plan; provide supervision to new members of staff; attend the weekly Tai Chi session and liaise with my colleagues in social work. I love the variety.

What makes St Martha’s different?
I’m left in peace to get on with my job! I like my colleagues and our patients, and the fact that I’m able to get involved in additional duties, such as assisting with organising “April Falls Week” this year. It’s stimulating and rewarding.

How do you relax when you’re not at work?
I work on my allotment, row, make home-made wine and spend time with my family.

Steph McClean

Dramatherapist

St Magnus Community

What were you doing before you came to the St Magnus Community?
My first degree was in Music and Drama and I trained as an opera singer at the Royal Academy of Music. I then trained in therapy and took a Masters degree in Dramatherapy, combining my experience in mental health and skills in creative arts. I’ve worked in NHS mental health services, in a community drug and alcohol service, in a unit for people with learning disabilities, with a London secondary school and at a hospice. My career has been very varied!

What do you enjoy about your work here?
I’ve been working at both St Magnus and St Martha’s since 2019. As a dramatherapist I’m a specially trained psychotherapist offering people a creative way of expressing themselves. I work with their thoughts and feelings to deal with what may have happened or be happening in their life. They may have communication challenges, have experienced trauma or have a high level of emotional need. I facilitate Schwartz Rounds that offer staff the space to think, connect, support and value themselves and their colleagues, and I’ve facilitated carers groups. I work closely with our teams to provide continuity of care for every patient and I tailor every session to the individual. I like that no day is ever the same.

What makes the St Magnus Community different?
The teams I work with. I value the input I get from all the professionals I work with who are very supportive of me, particularly my manager and the clinicians I work closely with. I feel very fortunate to work with such great colleagues who are always willing to work collaboratively and go above and beyond for our patients. I’ve also learnt so much more about the nature of dementia and how it can affect people both physically and mentally. Much of this learning has come from our fantastic nursing teams who have wide experience of patients who have complex needs and require specialist care. I can help all our patients work through challenges to make real and lasting changes, seeing themselves as a whole person and not just as a patient, an offender or someone with a diagnosis.

How do you relax when you’re not at work?
Swimming, particularly wild swimming all year round.

Laura Davey

Teaching Assistant

St Magnus and St Martha’s

What were you doing before you came to the St Magnus Community?
I worked in retail for 25 years, the last 15 in management. I delivered training for Boots Opticians and was also a charity coordinator, where a highlight was the launch of a children’s book called Zookeeper Zoe. It contained vision checks throughout and I was lucky enough to attend a gala evening with Julia Donaldson and Axel Scheffler (author and illustrator of The Gruffalo), who drew and signed a picture for my granddaughter!

What do you enjoy about your work here?
I’ve worked for the St Magnus Community for two years and I am hugely proud of the achievements and advancements I have made. I have achieved my NAPPI training (to positively support people in distress), my Level 2 Diploma and I am working towards my Level 3. I’ve also completed Train the Trainer courses for security, NAPPI and first aid. I found the psychological modules of NAPPI training very powerful, particularly how the Positive Behaviour Scale can be used to prevent distress.

What makes the St Magnus Community different?
The sense of achievement we get from patient-oriented care. Also, I have a sense of autonomy although I am working within guidelines. Many other things make the St Magnus Community different to other places I’ve worked, including the level of education available to all staff and seeing higher management actively involved on the wards.

Laura Davey

Teaching Assistant

St Magnus and St Martha’s

What were you doing before you came to the St Magnus Community?
I worked in retail for 25 years, the last 15 in management. I delivered training for Boots Opticians and was also a charity coordinator, where a highlight was the launch of a children’s book called Zookeeper Zoe. It contained vision checks throughout and I was lucky enough to attend a gala evening with Julia Donaldson and Axel Scheffler (author and illustrator of The Gruffalo), who drew and signed a picture for my granddaughter!

What do you enjoy about your work here?
I’ve worked for the St Magnus Community for two years and I am hugely proud of the achievements and advancements I have made. I have achieved my NAPPI training (to positively support people in distress), my Level 2 Diploma and I am working towards my Level 3. I’ve also completed Train the Trainer courses for security, NAPPI and first aid. I found the psychological modules of NAPPI training very powerful, particularly how the Positive Behaviour Scale can be used to prevent distress.

What makes the St Magnus Community different?
The sense of achievement we get from patient-oriented care. Also, I have a sense of autonomy although I am working within guidelines. Many other things make the St Magnus Community different to other places I’ve worked, including the level of education available to all staff and seeing higher management actively involved on the wards.

Sally Mugumira

Occupational Therapist Department Lead

St Magnus Hospital

What were you doing before you came to St Magnus?
I’ve completed a telecommunication diploma, a foundation degree and graduated with a BSc (Hons) in Occupational Therapy from Northampton University. I’ve worked with individuals in community stroke, assisting them to live as safely and independently as possible in their own home using a holistic approach. I’ve also worked in dementia services, learning disabilities, physical therapy and with young adults with mental health disorders. I’ve been at St Magnus since 2022.

What do you enjoy about your work here?
Everything, my job is amazing! I’m helping patients who have difficulties carrying out day-to-day activities because of a disability, illness, trauma, ageing or a range of long-term conditions. We identify their strengths and any difficulties they may have in everyday life, and we find ways to adapt (making use of assistive devices and equipment) or focus on improving their ability to perform activities of daily living. We explore meaningful therapeutic activities tailored to each individual.

What makes St Magnus different?
I’m making a difference every day. We strive for excellence and a patient-centred approach: the goal is to meet the needs of all patients, no matter how different their values and interests are. The support we get at St Magnus is also different from anywhere else I have worked. The company values us as individuals and values our profession in terms of respect and professional support. All the staff are supportive and friendly, which makes a big difference, especially when working in a forensic hospital. It’s a place of opportunities.

How do you relax when you’re not at work?
I relax by watching movies, gardening and dancing. Going to church is also important.

Steph McClean

Dramatherapist

St Magnus Community

What were you doing before you came to the St Magnus Community?
My first degree was in Music and Drama and I trained as an opera singer at the Royal Academy of Music. I then trained in therapy and took a Masters degree in Dramatherapy, combining my experience in mental health and skills in creative arts. I’ve worked in NHS mental health services, in a community drug and alcohol service, in a unit for people with learning disabilities, with a London secondary school and at a hospice. My career has been very varied!

What do you enjoy about your work here?
I’ve been working at both St Magnus and St Martha’s since 2019. As a dramatherapist I’m a specially trained psychotherapist offering people a creative way of expressing themselves. I work with their thoughts and feelings to deal with what may have happened or be happening in their life. They may have communication challenges, have experienced trauma or have a high level of emotional need. I facilitate Schwartz Rounds that offer staff the space to think, connect, support and value themselves and their colleagues, and I’ve facilitated carers groups. I work closely with our teams to provide continuity of care for every patient and I tailor every session to the individual. I like that no day is ever the same.

What makes the St Magnus Community different?
The teams I work with. I value the input I get from all the professionals I work with who are very supportive of me, particularly my manager and the clinicians I work closely with. I feel very fortunate to work with such great colleagues who are always willing to work collaboratively and go above and beyond for our patients. I’ve also learnt so much more about the nature of dementia and how it can affect people both physically and mentally. Much of this learning has come from our fantastic nursing teams who have wide experience of patients who have complex needs and require specialist care. I can help all our patients work through challenges to make real and lasting changes, seeing themselves as a whole person and not just as a patient, an offender or someone with a diagnosis.

How do you relax when you’re not at work?
Swimming, particularly wild swimming all year round.

Laxmi Gurung

Ward Manager

Sycamore Ward, a nine-bed male ward in the Low Secure Unit at St Magnus Hospital

What were you doing before you came to St Magnus?
I joined St Magnus in 2014 as a newly registered mental health nurse. Prior to that I spent three months volunteering in Nigeria after graduating from university, taking part in events to raise awareness of pertinent issues such as mental illness and the stigma associated with it.

What do you enjoy about your work here?
In a typical week, I can go from meeting commissioners, attending patient and staff meetings, managing risk and planning future care to day-to-day nursing care. As well as managing the ward and my team of 15 staff I am also a Schwartz Round facilitator, helping colleagues reflect on their roles and feel supported in their jobs. One thing I like the most about working here is the people I work with. I feel fortunate to work with such a wide mix of staff from different backgrounds, experiences and expertise.

What makes St Magnus different?
There is always something to learn from someone and there is a great sense of teamwork, sense of responsibility and support for one another. The camaraderie is unmatched, and we can always laugh and rally together even in challenging times.

How do you relax when you’re not at work?
Our days are long and challenging so in my spare time I try and de-stress by going to the gym, walking and spending time with family, friends and my dog.

Cathy Tang

Occupational Therapist Assistant

St Magnus Hospital

What were you doing before you came to St Magnus?
I trained as a clinical mental health counsellor in the United States. I’ve provided individual and group clinical psychotherapy, I’ve run career coaching and functional and social skills groups, and I’ve worked with clients with disabilities including physical, mental and learning disabilities. I also enjoyed volunteering work in different countries where I found mental health is often overlooked and stigmatised.

What do you enjoy about your work here?
My volunteering inspired me to dedicate my career to mental health – to use creative medium and activities to explore possibilities and reach the true potential of the unique being. This is what I’ve been doing at St Magnus Hospital since I joined the team in 2022.

What makes St Magnus different?
I have been given fantastic support as I prepare to advance my career: I’m about to embark on an Occupational Therapy degree funded by the company at considerable investment because I am an overseas student. I’m so proud of the person-centred, holistic teamwork we have here, and it is very rewarding to see patients’ progress: being able to adapt to their daily living and connect with the community while finding joy in the process.

How do you relax when you’re not at work?
Painting, playing musical instruments, indoor gardening or hiking.

Laura Davey

Teaching Assistant

St Magnus and St Martha’s

What were you doing before you came to the St Magnus Community?
I worked in retail for 25 years, the last 15 in management. I delivered training for Boots Opticians and was also a charity coordinator, where a highlight was the launch of a children’s book called Zookeeper Zoe. It contained vision checks throughout and I was lucky enough to attend a gala evening with Julia Donaldson and Axel Scheffler (author and illustrator of The Gruffalo), who drew and signed a picture for my granddaughter!

What do you enjoy about your work here?
I’ve worked for the St Magnus Community for two years and I am hugely proud of the achievements and advancements I have made. I have achieved my NAPPI training (to positively support people in distress), my Level 2 Diploma and I am working towards my Level 3. I’ve also completed Train the Trainer courses for security, NAPPI and first aid. I found the psychological modules of NAPPI training very powerful, particularly how the Positive Behaviour Scale can be used to prevent distress.

What makes the St Magnus Community different?
The sense of achievement we get from patient-oriented care. Also, I have a sense of autonomy although I am working within guidelines. Many other things make the St Magnus Community different to other places I’ve worked, including the level of education available to all staff and seeing higher management actively involved on the wards.

Laura Davey

Teaching Assistant

St Magnus and St Martha’s

What were you doing before you came to the St Magnus Community?
I worked in retail for 25 years, the last 15 in management. I delivered training for Boots Opticians and was also a charity coordinator, where a highlight was the launch of a children’s book called Zookeeper Zoe. It contained vision checks throughout and I was lucky enough to attend a gala evening with Julia Donaldson and Axel Scheffler (author and illustrator of The Gruffalo), who drew and signed a picture for my granddaughter!

What do you enjoy about your work here?
I’ve worked for the St Magnus Community for two years and I am hugely proud of the achievements and advancements I have made. I have achieved my NAPPI training (to positively support people in distress), my Level 2 Diploma and I am working towards my Level 3. I’ve also completed Train the Trainer courses for security, NAPPI and first aid. I found the psychological modules of NAPPI training very powerful, particularly how the Positive Behaviour Scale can be used to prevent distress.

What makes the St Magnus Community different?
The sense of achievement we get from patient-oriented care. Also, I have a sense of autonomy although I am working within guidelines. Many other things make the St Magnus Community different to other places I’ve worked, including the level of education available to all staff and seeing higher management actively involved on the wards.

Dr Patrick O'Sullivan MRCPsych

Medical Director

St Magnus Hospital and St Martha’s Hospital

What were you doing before you came to the St Magnus Community?
I trained to be a doctor at University College Cork in the Republic of Ireland, undertaking summer work as a nursing assistant at a hospital on Long Island, New York. Patients there with dementia syndromes interested me. It is an experience that continues to make me appreciate the excellent care that my care-assisting colleagues in the St Magnus Community provide day in, day out.

I became particularly interested in the brain, both from a psychiatric mental illness point of view, and in conditions affecting the brain and nervous systems, such as stroke and seizure disorders. As part of my post-qualification basic medical training I worked in a neurology service for a year and also covered care of patients admitted out of hours to an acute older persons’ hospital ward. These excellent experiences in the clinical presentations of older patients keep me in good stead.

I trained as a psychiatrist in Dublin then once I become a member of the Royal College of Psychiatrists in 1998, I moved to London for higher specialist training in both Old Age Psychiatry and General Adult Psychiatry. I investigated the mental health problems faced by people appearing before magistrates’ courts, and my research paper on older mentally disordered offenders subject to restriction orders was published in the Journal of Forensic Psychiatry and Psychology.

I next undertook higher specialist training to be a forensic psychiatrist. Most rewarding was working collaboratively with patients with severe mental illness finding themselves before the criminal justice system because of their illnesses. I collaborated with multidisciplinary teams in both community and medium secure hospitals in North and East London, and gained valuable experience in placements at Broadmoor High Secure Hospital.

From 2006 until 2011 I worked as an NHS Consultant in Forensic Psychiatry at a medium secure service in Wickford, Essex. During early 2011 I attended an Old Age Psychiatry conference where I met a colleague with whom I trained in Dublin 12 years previously. Coincidentally, he provided out-of-hours medical cover for the then newly opened St Magnus Hospital. By best fortune, I also met Jo Randall from St Magnus, now our CEO, at the conference. This led to my appointment as Medical Director to St Magnus Hospital in October 2011.

What do you enjoy about your work here?
I learn continuously from patients, their carers and from my colleagues. There is never a dull moment here at the St Magnus Community! The most valuable thing I have learned is that to provide excellent care you must get the basics in each area of operation absolutely spot-on. From keeping the hospitals and grounds clean and tidy, to laundry services and catering, right through to the careful and comprehensive clinical and medical assessments of our patients. All these complex moving parts are important in enabling our patients to participate to the best of their abilities with their individual care plans. It is how we make sure that individual patients’ needs remain the focus of our care.

In a typical week I ensure that the medical input into the organisation is running tip-top 24/7. I chair meetings of the Executive Management Team and Clinical Governance meetings; I also chair weekly medical staff meetings. I supervise the associate medical director and support the other clinical directors across our two hospitals. I liaise with colleagues from all disciplines as well as with colleagues from Clinical Governance. I support the senior management team with medical advice as part of our organisational responses to queries from commissioners and regulators.

What makes St Magnus different?
There is both great generosity of spirit and a spirit of purpose amongst colleagues working here. I think the focus of providing the best care we can to our patients, and our working collaboratively with our patients and their carers, is keener here than in previous healthcare settings where I worked. I would sum us up as “happy, collaborative and kind”.

I am enormously proud of my role in building an excellent medical team across both hospitals. Our hospital consultants and our associate specialist psychiatrists each have exceptional depths to their levels of experience, skills and expertise in managing the range of mental disorders with which our patients present. I am also proud of my part in fostering the excellent relationships between members of the multidisciplinary teams at the hospitals to say nothing of the first-class working relationship across the senior management team!

How do you relax when you’re not at work?
I cook, hike, and cycle; but not all at the same time!

Laura Davey

Teaching Assistant

St Magnus and St Martha’s

What were you doing before you came to the St Magnus Community?
I worked in retail for 25 years, the last 15 in management. I delivered training for Boots Opticians and was also a charity coordinator, where a highlight was the launch of a children’s book called Zookeeper Zoe. It contained vision checks throughout and I was lucky enough to attend a gala evening with Julia Donaldson and Axel Scheffler (author and illustrator of The Gruffalo), who drew and signed a picture for my granddaughter!

What do you enjoy about your work here?
I’ve worked for the St Magnus Community for two years and I am hugely proud of the achievements and advancements I have made. I have achieved my NAPPI training (to positively support people in distress), my Level 2 Diploma and I am working towards my Level 3. I’ve also completed Train the Trainer courses for security, NAPPI and first aid. I found the psychological modules of NAPPI training very powerful, particularly how the Positive Behaviour Scale can be used to prevent distress.

What makes the St Magnus Community different?
The sense of achievement we get from patient-oriented care. Also, I have a sense of autonomy although I am working within guidelines. Many other things make the St Magnus Community different to other places I’ve worked, including the level of education available to all staff and seeing higher management actively involved on the wards.